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FAQs

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Frequent Questions

What Areas Do Bondage Valley Care Agency Cover?

We provide services across Cheltenham and the wider UK. If you are unsure whether we can reach your address, ring our office and we will confirm availability.

How Do I Arrange A Care Assessment?

Simply call or email us. A care manager will visit you—free of charge—to discuss your needs, assess your home environment, and propose a tailored care plan.

Is Bondage Valley Regulated?

Yes. We are registered with the Care Quality Commission (CQC) and undergo regular inspections to ensure we meet or exceed national care standards.

What Qualifications Do Your Carers Hold?

All staff complete enhanced DBS checks and possess, at minimum, the Care Certificate. Many hold NVQ or QCF Level 3 in Health & Social Care; complex-care teams include registered nurses.

How Is Domiciliary Care Different From Assisted Care?

Domiciliary care refers to any support delivered in your own home, while assisted care usually focuses on help with personal tasks such as washing, dressing, and mobility.

Can You Support Complex Clinical Needs?

Yes. Our complex-care nurses are trained in procedures such as ventilation, tracheostomy management, PEG feeding, and catheter care.

What Happens If My Needs Change?

Your care plan is reviewed regularly. If your circumstances alter, we can increase, reduce, or adapt visits—often within 24 hours.

Do You Offer Overnight or Live-in Care?

We provide waking night support, sleep-in services, and full live-in care for clients who require round-the-clock assistance or reassurance.

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    Our Support Team
    will Always Assist You 24/7

    For Clients & Families

    Whether you require a daily visit or 24-hour live-in support, we design our plans that preserve independence, dignity and routine.

    For Healthcare Partners

    From hospital discharge teams to community nurses, we collaborate to create seamless care pathways that cut readmissions and improve patient outcomes.

    For Commissioners & Local Authorities

    Outcome-based packages that meet CQC, NHS and safeguarding standards—all delivered within budget and backed by transparent performance reporting.

    For Care Professionals

    Join a values-driven organisation that funds your training, offers flexible shifts and recognises the difference you make in the community every day.