FAQs
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Frequent Questions
We have services in Cheltenham and UK. In case when you do not know whether we can stop at your address or not, just call our office and we will clarify that.
Just make a phone or e-mail call. One of our care managers will pay a visit (completely at no charge) to review your needs with you, evaluate your home setting and recommend a personal care plan.
Yes. We are a registered member of the Care Quality Commission (CQC) and continuously get our premises inspected so that we comply or even surpass care national standards.
All the staff undergoes an elevated DBS check and holds, at least, the Care Certificate. There are numerous people having NVQ or QCF Level 3 in Health & Social Care; registered nurses are present in complex-care teams.
Domiciliary care is the provision of any services in your home and assisted care is normally professionally centered on assistance with personal activities like washing, dressing and mobility.
Yes. These processes, which our complex-care nurses are trained in include ventilations, tracheostomy care, PEG feeding and the catheter.
The review of your care plan is done regularly. Should your situation change, we are able to raise, cut back and adjust the visits- many times in less than 24 hours.
We offer waking night care, sleep in care and full live in services to any client that needs round the clock care or an additional support.
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Our Support Team
will Always Assist You 24/7
For Clients & Families
Whether it is once in a day or a live-in service, our plans are all client centered and will accommodate people who do not want a change in their lives that will reduce their independence, dignity and routine.
For Healthcare Partners
Whether it is a hospital discharge team or a community nurse, we work to achieve smooth lines of care that will reduce readmissions and enhance outcomes.
For Commissioners & Local Authorities
More outcome-based packages that apply to CQC, NHS and safeguarding standards and supported by transparent reporting of performances-all done within budget.
For Care Professionals
Work in an organisation that is led by values, financially supports your education, provides the flexible shifts and appreciates the effort you put in the community on a daily basis.