Published
12 May 2024
Category
Elderly Care / Assisted Living
client
Mrs Agnes Cartwright - Cheltenham
Agnes Cartwright
01. The Challenge & Solution
Following her husband’s passing, 82-year-old Mrs Cartwright found morning washing and evening medications increasingly difficult. The family feared residential care would be the only option. Bondage Valley proposed an Enhanced Assisted-Care package: three one-hour visits daily, delivered by two carers chosen for their shared love of gardening and classical music.
“The carers feel like friends who simply happen to be professionals.”
Mrs Cartwright’s daughter, Helen
02. Working Process
Detailed nurse assessment and care-plan drafting in line with NICE guidance.
Morning personal-care routine, lunchtime companionship, evening medication prompts.
Use of the family portal for real-time visit notes and blood-pressure logs.
Monthly reviews with GP and district nurse, scaling support as independence grew.
03. Perfect Result
Within four weeks Mrs Cartwright was comfortable preparing her own breakfast, reducing visits to a single morning call. Medication compliance reached 100% and her quality-of-life score rose from 6/10 to 9/10 at the first quarterly review. She remains safely at home and fully engaged in her beloved allotment.